Terms & Conditions


  1. General

1.1   This website (Site) is a shopping website where you can browse, select and order products advertised on the Site from Bioplus Healthcare  Pty Ltd ABN 99 003 858 277 (Bioplus, us or we).

1.2   Please read these terms and conditions before accessing or using the Site. If you are under 18 years of age, then you must obtain your parent or guardian’s consent before accessing and using the Site. 

1.3   Your access to and use of the Site, including your order of Products through the Site, is subject to these terms and conditions.

1.4   The terms and conditions also apply to the sale of any Products via methods other than the Site, including sales by telephone, in person or other means, unless otherwise agreed in writing.

  1. Disclaimer

2.1 The information contained in this Site is provided in good faith on an "as is" basis. Bioplus does not represent or warrant to the reliability, accuracy or completeness of the information contained on this Site. To the extent permitted by law, Bioplus is not responsible or liable for any Liabilities (direct, indirect or consequential losses and damages) arising in any way (including without limitation negligence) for errors in, or omissions from, the information in this Site.

  1. Intellectual Property

3.1  You:

3.1.1   acknowledge that the copyright in the Site, the software, design, text and graphics comprised in the Site, the selection and layout of the Site and the content and materials on the Site (together, the Material) are owned by or licensed to us;

3.1.2   must not modify, copy, adapt, store in a retrieval system, reproduce, upload, post, transmit, sell, distribute in any way or communicate to the public a Material without our prior written consent; and

3.1.2   must not frame or embed in another website any of the material appearing on this Site without our prior written consent. 

3.2  You may:

3.2.1   store a reproduction of the content on this Site on your local computer for the sole purpose of viewing the content and Materials; and

3.2.2   print hard copies of the content and Materials for the sole purpose of viewing and purchasing Products but not for any other use, including commercial use.

3.3   This Site, the Products and any ancillary materials or documents owned or used by Bioplus in connection with the sale of the Products and promotion of its business contains registered trademarks which are protected by law and other branding, images, content which constitute the intellectual property of Bioplus. You must not use any of the marks or trademarks appearing on the Site or our name or the names of our related bodies corporate or any of our intellectual property without our prior written consent.

  1. Viruses

4.1   Bioplus does not claim that any information (including any files) obtained from or through this Site is free from viruses or other faults or defects.-

4.2   You are responsible for scanning any information for viruses.

4.3   You agree that Bioplus has no responsibility or liability to you or any other person for any loss or damage (whether direct, indirect, consequential or economic), regardless of cause, negligence or otherwise, which may be the direct or indirect result of any such information.

4.4   If Bioplus is found to be liable this will be limited to the cost of supplying the information again.

  1. Compliance with these Terms and Conditions

5.1  You agree to bound by, and comply with, these terms and conditions by:

5.1.1   using the Site;

5.1.2   completing your registration through the Site; and/or

5.1.3   obtaining or ordering Products from us using the Site or by any other method of sale.

  1. Changes to these Terms and Conditions

6.1   If you have an order that has been accepted by us, the terms and conditions that will apply to that order are the terms and conditions that applied at the time you placed your order. We cannot vary the terms and conditions which apply to a given order after that order is accepted by us.

6.2   Subject to clause 6.1, we may change these terms and conditions at any time, and such modifications will be effective as soon as they are posted. By continuing to use the Site after these terms and conditions have been modified, you agree to be bound by the changes to these terms and conditions. 

  1. Registration

You may complete the customer registration process through the Site before placing an order for Products through the Site. Any personal information that you give us will be held and used by us in accordance with our Privacy Policy contained on this Site.

  1. Placing an Order for Products

8.1   You may order Products by selecting and submitting your order through the Site in accordance with these terms and conditions.

8.2   Any order placed through this Site for a Product is an offer by you to purchase the particular Product for the price notified (including the delivery and other charges and taxes) at the time you place the order.

8.3   We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed through the Site.

8.4   You agree to provide us with current, complete and accurate details when asked to do so by the Site.

  1. Acceptance or Rejection of an Order

9.1   We reserve the right to accept or reject your order for any reason, including (without limitation) if the requested Product is not available, if there is an error in the price or the product description posted on the Site or in your order.

9.2   Each order placed for Products through the Site or any other means that we accept results in a separate binding agreement between you and us for the supply of those Products. For each order accepted by us, we will supply the Products in that order to you in accordance with these terms and conditions.

9.3   If we reject an order placed through the Site, then we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.

  1. Cancelling an Order (by Us)

10.1   Prior to the dispatch of an order, we may cancel all or any part of an order (including any orders that we have accepted) without any liability to you for that cancellation if:

10.1.1   the requested Products in that order are not available; or

10.1.2   there is an error in the price or the product description posted on the Site or in any other sales platform in relation to the relevant Product in that order;

10.1.3   we consider that the postage price selected in the checkout does not match the applicable price for the delivery address;

10.1.4   your order weight exceeds our maximum postal delivery weight (in which case we will contact you to make alternative arrangements where possible); or

10.1.5   that order has been placed in breach of these terms and conditions.

10.2 If we do so, then we will endeavour to provide you with reasonable notice of that cancellation, and will not charge you for the cancelled order if we cancel it before the delivery date or if you are not at fault or in breach of these terms and conditions. 

  1. Cancelling an Order (by You)

11.1 Orders may not be cancelled once submitted via this Site or via any other method of sale unless approved in writing by Bioplus. Should you wish to correct your delivery address or contact details prior to the order being dispatched, please Contact Us and we will endeavour to assist you.

  1. Delivery of Products

Please see the Shipping section of this Site for information on delivery times and costs.

  1. Prices, Fees and Charges

13.1   The prices of Products and delivery and other charges displayed on this Site are current at the time of issue, however, Bioplus reserves the right to change prices at any time before we accept an order from you.

13.2   All prices shown on this Site are in Australian Dollars (AUD).

13.3   We will charge you, and you agree to pay, the following fees and charges in relation to an order that we accept (as applicable):

13.3.1   the purchase price of each Product that is ordered;

13.3.2   the delivery fee for delivering the Products to you; and

13.3.3   any other fees and charges set out in these terms and conditions.

13.4   All fees and charges identified in these terms and conditions and all prices for the Products as shown on the Site are inclusive of GST (unless otherwise indicated).

  1. Your Obligations

14.1   You covenant and warrant that:

14.1.1   all information and data provided by you to us through the Site (including as part of the customer registration process) or otherwise is true, accurate, complete and up to date;

14.1.2   the person receiving the Products at the Delivery Address is authorised by you to do so;

14.1.3   you have and will comply with all relevant laws relating to your use of the Site and your placement of any order to us;

14.1.4   you will ensure that your LoginID and password that is used to access the Site and the details of your account is kept in a safe and secure manner;

14.1.5   you will promptly notify us if you are or become aware that there is or has been an unauthorised use of your LoginID and password or account, or any other security breach relating to your account;

14.1.6   you will promptly advise us of any changes to your information provided to us as part of the customer registration process;

14.1.7   you are responsible for any costs associated with your access to or use of the Site, including Internet access fees;

14.1.8   you are responsible and liable for any person that uses your LoginID and password to order Product(s) through the Site;

14.1.9   you agree that we may charge you for all Products that we agree to supply to you that have been ordered using your LoginID and password through the Site;

14.1.10   you will check the labels on the Products before consumption or use; and

14.2   You must not:

14.2.1   use the Site for any activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes;

14.2.2   use the Site in a manner or way, or post to or transmit to or via the Site any material, which interferes with other users or our other customers or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using or enjoying the Site;

14.2.3   make fraudulent or speculative enquiries, purchases or requests through the Site;

use another person’s details without their permission or impersonate another person when using the Site;

14.2.4   post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may give rise to civil or criminal proceedings;

14.2.5   tamper with or hinder the operation of the Site;

14.2.6   knowingly transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code to the Site;

14.2.7   use any robot, spider, site search and retrieval application or other mechanism to retrieve or index any portion of the Site;

14.2.8   modify, adapt, translate or reverse engineer any portion of the Site;

remove any copyright, trade mark or other proprietary rights notices contained in or on the Site;

14.2.9   reformat or frame any portion of the web pages that are part of the Site;

14.2.10   create accounts by automated means or under false or fraudulent pretences;

14.2.11   use the Site to violate the security of any computer or other network or engage in illegal conduct;

14.2.12   take any action that imposes or that would, in our reasonable opinion, result in an unreasonable or disproportionately large load on our infrastructure;

14.2.13   use the Site other than in accordance with these terms and conditions; or

14.2.14   attempt any of the above acts or engage or permit another person to do any of the above acts.

  1. Warranty and Liability

15.1   Bioplus accepts liability for all legal guarantees and warranties expressed or implied to the transactions under the Australian Consumer Law in Schedule 2 of the Competition and Consumer Act 2010 (Cth), or any other legislation (such as the Fair Trading Acts (or equivalent legislation) in each State and Territory) the effect of which cannot be excluded.

15.2   Where we are permitted by law (and subject to clause 15.1):

15.2.1   we do not warrant or represent the suitability of the Site or a Product for any purpose; and

15.2.2   we will not be liable to you for indirect and consequential loss (including without limitation for loss of revenue, loss of profits, failure to realise expected profits or savings and any other commercial or economic loss of any kind) or loss or corruption of data, in contract, tort, under any statute or otherwise (including negligence) arising from or connected to the Site or the Product.

15.3   Our liability to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise. 

  1. Returns

16.1   Unless you notify Bioplus to the contrary by email within fourteen (14) days of delivery of any Products and such notification is confirmed by return email within fourteen (14) days of its receipt by Bioplus, the Products shall be deemed to have been received by you.

16.2   If any item is faulty, not of merchantable quality, not fit for its intended purpose or does not match the description then please contact us using our Returns Form. Bioplus will offer a replacement product, credit note or refund at its discretion subject to the requirements of the Australian Consumer Law in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

16.3   Please see Returns on the Site for more information on Bioplus’s Return Policy.

  1. Termination and/or Suspension of Account

17.1   We may terminate this agreement for convenience at any time on notice to you. Without qualifying the foregoing, we may immediately suspend, terminate or limit your access to and use of the Site and (where relevant) your account if we reasonably suspect that you have commit fraudulent act and/or you breach these terms and conditions.

  1. General Provisions

18.1   If the whole or any part of a provision of this agreement is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of this agreement has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of this agreement or is contrary to public policy.

18.2   This agreement is governed by the laws of Australia. Each party submits to the non-exclusive jurisdiction of the courts of that place. 

  1. Privacy Policy and Your Personal Information

19.1   Refer to the Privacy Policy, which form part of these terms and conditions.

  1. Definitions

20.1   Capitalised terms used are defined in these terms and conditions.

20.1   In these terms:

20.1.1   “GST” has the meaning it has in the A New Tax System (Goods and Services Tax) Act 1999 (Cth)

20.1.2   “Liabilities” means all direct and/or indirect liability for: costs; damages; losses; claims, causes of action, accidents; injuries; deaths; law and traffic violations; and expenses including but not limited to legal fees.

20.1.3    “LoginID” means the email address that you provided to us as part of the registration process to use the Site.

20.1.4    “Product’ means each good that is advertised on the Site. 

Privacy Policy

This is the policy of Bioplus Healthcare Pty Ltd ABN 99 003 858 277 (Bioplus or our or we) for dealing with your personal information (Privacy Policy). 

Purpose of collection

We collect personal information primarily to provide products and services to you, assist you with shopping online with us, and to deal with your enquiries. We hope that by doing this, we can strive to continue to improve the level of customer service that we offer to you (Purpose).

In particular, we collect your personal information so that we can carry out the following actions:

to provide you with products and information that you have requested from us;

to communicate with you, including about products, services and events which might interest you;

to provide you with information or advice;

process payments by you to us for our products;

to create accounts, tax invoices or receipts;

to provide your personal information to third parties that assist us in providing and/or delivering the products you or they have requested;

to consider and respond to feedback from you;

to comply with laws or regulations or to comply with any directions given by regulators or authorities.

We may disclose additional purposes for collection of your personal information in collection statements at the point of collection.

Personal information we collect

When used in this policy, “personal information” has the meaning given to that term in the Privacy Act 1988 (Cth). We may collect the following types of personal information from you:


residential or business address;

email address;

post code;

financial and payment information;


shopping preferences;

age and date of birth;


telephone number.

Sensitive information

Sensitive information is information about you that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs or affiliations, membership of a professional or trade association, membership of a trade union, details of health, disability, sexual orientation or criminal record.

It is our policy to only collect your sensitive information where it is reasonably necessary for our functions or activities and either you have consented or we are required or authorised under law to do so.

How we collect your personal information

Collection of your personal information can occur through the following interactions:

when you communicate with us directly (by email, telephone, direct mail or any other means);

when we interact with you during the course of providing you with products; and/or

when you visit our website and social media pages, or access or contribute to digital platforms and applications managed by us (Online Platforms).


We may use temporary (session) cookies or permanent cookies when you access our Online Platforms.  This allows us to recognise your browser and track the web pages you have visited. 

How we hold your personal information

We may hold your personal information in either electronic or hard copy form.

If you provide information to us electronically we retain this information in our computer systems and databases. If you provide information to us in hard copy (paper) this information is normally retained in our files and a copy is made to our electronic files.


We use industry standard security measures to safeguard and protect your information.

If we are unable to collect your personal information

If we are unable to collect your personal information, some or all of the following may occur:

we may be unable to provide products to you;

we may be unable to communicate with you to provide information about products that you have procured from us, or may intend to procure in the future;

we may be unable to tailor the content of our marketing communications to suit your preferences;

your experience when interacting with us may be delayed or not as efficient as you may expect.

Disclosure of your personal information

Your personal information may be disclosed in connection with any Purpose to any of the following:

our employees, contractors or service providers, to the extent reasonably necessary to fulfil our obligations to you;

our business advisors, including lawyers, accountants or other professional service providers, to the extent reasonably required;

suppliers, clients and other third parties with whom we have commercial relationships, for business, payment processing, delivery, marketing and related purposes;

if required by law, to any person authorised by such law.

Overseas disclosure of personal information

We may disclose your personal information to third parties and service providers located overseas in connection with any Purpose, including to overseas cloud computing hosts. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information. 


Links from our Online Platforms to third party websites that we do not operate or control are provided for your convenience. We are not responsible for the privacy or security practices of websites that are not covered by this Privacy Policy. Third party websites should have their own privacy and security policies which we encourage you to read before supplying any personal information to them.

Direct Marketing

We may contact you with direct marketing communications and information about products or services offered by us or our partners via telephone, email, SMS, or regular mail.

If you have indicated a preference for a method of communication, we will endeavour to use that method wherever practical to do so.

You may opt out of receiving marketing communications at any time by responding via the channel in which you received the marketing communication, or by contacting us (see contact information below).  You can unsubscribe from emails by clicking the unsubscribe link on the footer of the email communication you have received. 

How you may access your information

You may access your personal information held by Bioplus Healthcare by making a request to us.

You can get in touch with us via our contact us page.

Correction of your personal information

If you would like us to update or amend your personal information, please contact us and we will make the requested amendments.

We may ask you to verify your identity to ensure that personal information we hold is not improperly accessed.


If you feel your privacy has been breached, please contact us using the contact information above setting out the circumstances and reasons for your complaint.